Central Texas Regional Mobility Authority
The Central Texas Regional Mobility Authority (CTRMA) is a regional entity managing several toll road projects in the Austin area to enhance mobility and relieve traffic congestion.
CTRMA was created in 2002 to establish a locally controlled network of toll roads. They serve Williamson and Travis counties, overseeing the design, construction, operation, and maintenance of these critical transportation corridors. CTRMA plays a vital role in improving mobility and reducing gridlock for the rapidly growing Central Texas region.
With increasing demands on their aging website and a need for enhanced accessibility and user experience, CTRMA recognized the importance of a comprehensive redesign. This is where Monkee-Boy stepped in.
Priority Goals
- User-Centric Design—Enhance user experience with intuitive navigation to make it quick and easy to find the information the public needs.
- Community Catalyst—Increase awareness of CTRMA's initiatives and community contributions beyond toll road management.
- Modern Facelift—Revitalize the website's visual appeal with a modern, refreshed look and feel.
- CMS Transition—Moving to a robust, flexible content management system (WordPress) for streamlined updates and maintenance.
- Accessibility—Prioritize accessibility compliance, ensuring the website is inclusive and usable for all users, including those with disabilities.
Challenges
- Brand Clarity—There are many tolling entities, often causing confusion about who CTRMA is and what it does. The site needed to clearly differentiate CTRMA's distinct role to avoid public confusion with other toll road entities like TxDOT.
- Huge Content Lift—The old site offered important information from over 22 years. A detailed approach to reviewing, planning, organizing, migrating, and testing the content was critical to the project's success.
- Infrastructure—Maintain robust security measures and a scalable infrastructure to support the website's critical operations.
Interactive Map
Unpacking Project & Shared Use Paths
The new website features a new Interactive Map as a comprehensive yet user-friendly hub for CTRMA's roadways, ongoing projects, and expansive trail network. Streamlining the previous map's robust but busy interface, the revamped version elegantly separates information into distinct tabs for Roads and Road Projects and Shared Use Paths. This approach enhances usability, allowing visitors to easily explore information on relevant transportation corridors and discover CTRMA's public trail system.
Optimized for mobile and adhering to accessibility standards, the Interactive Map ensures a seamless experience for all users.
Custom Map Editing System
WordPress + Google Maps + Advanced Plotting System
To help support the new Interactive Map, Monkee-Boy planned and built an advanced mapping system that empowers the CTRMA team to quickly draw and manage road projects and pedestrian paths on the Interactive Map. All of these updates can now be completed without developer help, which helps save CTRMA time, energy, and money.
Custom DBE/HUB Database
CTRMA's advanced DBE/HUB Database is a unique feature of the site that allows companies to easily search and view the profiles of Central Texas businesses in the transportation space. The feature includes a custom tool that allows the CTRMA team to manage the database members easily, a robust search engine to help users quickly filter by name and business data, and unique profile pages for each member's business. In addition, a downloadable list of providers is dynamically populated along the way and always available for download should a business need to take the list on the go.
Not on the list? No problem—a web form was also built and integrated into the backend to allow interested business to submit their information to the list as well.
Board Meeting Management
Monkee-Boy is no stranger to building robust board meeting management tools. As part of this project, Monkee-Boy assisted with building an intuitive board meeting management system. The custom system allows the CTRMA team to create and schedule board meetings easily in one spot. Once created, the website dynamically distributes the board meeting details throughout the site to all the right places at all the right times.
In addition, the board meeting system integrated closely with a 3rd party video streaming service called SwagIt to dynamically show live board meeting feeds only when the board meeting was actively underway.
Huge Content Lift
Over 700 pages & 7000 files
To power the content-heavy CTRMA experience, Monkee-Boy incorporated its trusted enterprise-grade WordPress ecosystem and document management solution. This approach provides CTRMA with a flexible and user-friendly platform for managing content updates, media files, and PDFs dynamically throughout the site. Monkee-Boy's trusted content governance process was created and followed to help organize the varying content assets.
Content Management Horsepower—Ten (10) custom content tools were created to help the CTRMA team easily manage the unique content that ranged from toll rates, board meetings, site alerts, staff, and more. These custom tools were built contextually around CTRMA's content and desired management processes, making them easy to learn and intuitive to use. As an added benefit, these tools also help automate the distribution of standardized content throughout the site to ensure accuracy and consistency sitewide, eliminating redundant editing.
Oh yeah!
The Results Are In
The Mobility Authority saw fast and substantial results in the first 60 days after launch. From overall engagement metrics to Google quality metrics, the new MobilityAuthority.com site shined from day one and is now delivering a more compelling, inclusive, and easy-to-manage experience for all of Central Texas. Some of the highlights are below.
A 32.4% Increase in the First 60 Days
A 34.6% Increase in the First 60 Days
A 25.8% Increase in Multi-Page Sessions
A 14% increase
Top Google Quality Metrics - Let's Go!
The Central Texas Regional Mobility Authority has a long history of being known as one of the premier mobility organizations in the United States. Their new digital experience had to represent the same level of quality. After launching the site, the following Google PageSpeed Insight metrics were captured and benchmarked to the previous site's scores. Objectively speaking, the scores are incredible and underscore the RMA's dedication to quality, inclusion, and a pleasant (website) driving experience.
A 24% Increase
A 10% Increase
A 14% increase
And the Digital Road Keeps Going
As CTRMA's trusted digital partner for 10+ years, Monkee-Boy's journey doesn't stop with launching a new website. Monkee-Boy continues to provide value to CTRMA with the following services every day.
Dedicated WordPress Hosting & Cloudflare Security
Monkee-Boy provides CTRMA with dedicated hosting & security to help keep the website site and on the road. Through an intelligent combination of WP Engine hosting, Global Edge Security (managed Cloudflare), uptime monitoring, backups, and proactive WordPress Security & Health Checks, the new website has a true enterprise-grade infrastructure that will help keep the website tuned up, gassed up, and on the road, ready for the journey.
Ongoing Digital Strategy, Analytics, and Digital Support
In addition to CTRMA's digital infrastructure, Monkee-Boy's tenured team also provides ongoing analytics reporting, reactive website consulting, and ad hoc support to ensure full digital coverage when needed for new features and enhancements.