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Car passenger holding a phone with the CTRMA homepage

Central Texas Regional Mobility Authority

Project: 2024 Redesign Project
CMS: WordPress
WCAG Compliance: AA

The Central Texas Regional Mobility Authority (CTRMA) is a regional entity managing several toll road projects in the Austin area to enhance mobility and relieve traffic congestion.

Visit MobilityAuthority.com

CTRMA was created in 2002 to establish a locally controlled network of toll roads. They serve Williamson and Travis counties, overseeing the design, construction, operation, and maintenance of these critical transportation corridors. CTRMA plays a vital role in improving mobility and reducing gridlock for the rapidly growing Central Texas region.

With increasing demands on their aging website and a need for enhanced accessibility and user experience, CTRMA recognized the importance of a comprehensive redesign. This is where Monkee-Boy stepped in.

A tablet with the CTRMA homepage, and a phone with the mobile menu
A tablet showing the mopac express lane historical rates, and a phone showing the table for highway 290 toll rates
A laptop showing a board member bio page, and a phone displaying the board member overview page
Tablet view of the mobility authority press and board meeting feeds and the site footer

Priority Goals

  • User-Centric Design—Enhance user experience with intuitive navigation to make it quick and easy to find the information the public needs.
  • Community Catalyst—Increase awareness of CTRMA's  initiatives and community contributions beyond toll road management.
  • Modern Facelift—Revitalize the website's visual appeal with a modern, refreshed look and feel.
  • CMS Transition—Moving to a robust, flexible content management system (WordPress) for streamlined updates and maintenance.
  • Accessibility—Prioritize accessibility compliance, ensuring the website is inclusive and usable for all users, including those with disabilities.

Challenges

  • Brand Clarity—There are many tolling entities, often causing confusion about who CTRMA is and what it does. The site needed to clearly differentiate CTRMA's distinct role to avoid public confusion with other toll road entities like TxDOT.
  • Huge Content Lift—The old site offered important information from over 22 years. A detailed approach to reviewing, planning, organizing, migrating, and testing the content was critical to the project's success.
  • Infrastructure—Maintain robust security measures and a scalable infrastructure to support the website's critical operations.

I can't say enough good things about the entire Monkee-Boy team. We recently redesigned the website and they made what is normally a painful process, pain free. They really wanted to understand how we envisioned our website being used, and by whom, and made that the focus of how to redesign the site. They helped us modernize our site and make it consumer-friendly. They managed to keep the project on time, despite me constantly missing deadlines. They were very patient and answered all of my questions. Now that the site is up and running, they're still providing top-notch service with any question I have. They have vast knowledge of web development trends and make sure the end product is user-friendly and easy to update and maintain. On top of all that, they're just a fun group of people. I always looked forward to our meetings because I knew it was going to be productive and fun.

-Sylvia Shelton Communications Specialist / CTRMA
Three phone displaying the CTRMA homepage, the board meeting feed with the footer, and a CTA for veteran discounts
A tablet view of the mobility authority interactive project map and a phone view of the interactive shared paths map

Interactive Map

Unpacking Project & Shared Use Paths

The new website features a new Interactive Map as a comprehensive yet user-friendly hub for CTRMA's roadways, ongoing projects, and expansive trail network. Streamlining the previous map's robust but busy interface, the revamped version elegantly separates information into distinct tabs for Roads and Road Projects and Shared Use Paths. This approach enhances usability, allowing visitors to easily explore information on relevant transportation corridors and discover CTRMA's public trail system.

Optimized for mobile and adhering to accessibility standards, the Interactive Map ensures a seamless experience for all users.

Laptop view of the interactive map backend with a zoom on the map pathway controls

Custom Map Editing System

WordPress + Google Maps + Advanced Plotting System

To help support the new Interactive Map, Monkee-Boy planned and built an advanced mapping system that empowers the CTRMA team to quickly draw and manage road projects and pedestrian paths on the Interactive Map. All of these updates can now be completed without developer help, which helps save CTRMA time, energy, and money. 
 

A laptop view of the DBE/HUB database company profile and a phone view of the database listings with a keyword search

Custom DBE/HUB Database

CTRMA's advanced DBE/HUB Database is a unique feature of the site that allows companies to easily search and view the profiles of Central Texas businesses in the transportation space. The feature includes a custom tool that allows the CTRMA team to manage the database members easily, a robust search engine to help users quickly filter by name and business data, and unique profile pages for each member's business. In addition, a downloadable list of providers is dynamically populated along the way and always available for download should a business need to take the list on the go. 

Not on the list? No problem—a web form was also built and integrated into the backend to allow interested business to submit their information to the list as well. 

Tablet view of a board meeting subpage with resources and a phone view of the overview highlighting a button to watch live

Board Meeting Management

Monkee-Boy is no stranger to building robust board meeting management tools. As part of this project, Monkee-Boy assisted with building an intuitive board meeting management system. The custom system allows the CTRMA team to create and schedule board meetings easily in one spot. Once created, the website dynamically distributes the board meeting details throughout the site to all the right places at all the right times.

In addition, the board meeting system integrated closely with a 3rd party video streaming service called SwagIt to dynamically show live board meeting feeds only when the board meeting was actively underway.

A laptop view of the CMS with icons representing the types of uploaded content – files, images, and text

Huge Content Lift

Over 700 pages & 7000 files

To power the content-heavy CTRMA experience, Monkee-Boy incorporated its trusted enterprise-grade WordPress ecosystem and document management solution. This approach provides CTRMA with a flexible and user-friendly platform for managing content updates, media files, and PDFs dynamically throughout the site. Monkee-Boy's trusted content governance process was created and followed to help organize the varying content assets.

Content Management Horsepower—Ten (10) custom content tools were created to help the CTRMA team easily manage the unique content that ranged from toll rates, board meetings, site alerts, staff, and more. These custom tools were built contextually around CTRMA's content and desired management processes, making them easy to learn and intuitive to use. As an added benefit, these tools also help automate the distribution of standardized content throughout the site to ensure accuracy and consistency sitewide, eliminating redundant editing.

The Results Are In

The Mobility Authority saw fast and substantial results in the first 60 days after launch. From overall engagement metrics to Google quality metrics, the new MobilityAuthority.com site shined from day one and is now delivering a more compelling, inclusive, and easy-to-manage experience for all of Central Texas. Some of the highlights are below.

Total Visits 894K

A 32.4% Increase in the First 60 Days

Total Unique Visitors 319K

A 34.6% Increase in the First 60 Days

Total Engaged Sessions 295K

A 25.8% Increase in Multi-Page Sessions

Top Google Quality Metrics - Let's Go!

The Central Texas Regional Mobility Authority has a long history of being known as one of the premier mobility organizations in the United States. Their new digital experience had to represent the same level of quality. After launching the site, the following Google PageSpeed Insight metrics were captured and benchmarked to the previous site's scores. Objectively speaking, the scores are incredible and underscore the RMA's dedication to quality, inclusion, and a pleasant (website) driving experience.

Web Accessibility 99

A 24% Increase

Best Practices 100

A 10% Increase

Search 96

A 14% increase

And the Digital Road Keeps Going

As CTRMA's trusted digital partner for 10+ years, Monkee-Boy's journey doesn't stop with launching a new website. Monkee-Boy continues to provide value to CTRMA with the following services every day.

Dedicated WordPress Hosting & Cloudflare Security

Monkee-Boy provides CTRMA with dedicated hosting & security to help keep the website site and on the road. Through an intelligent combination of WP Engine hosting, Global Edge Security (managed Cloudflare), uptime monitoring, backups, and proactive WordPress Security & Health Checks, the new website has a true enterprise-grade infrastructure that will help keep the website tuned up, gassed up, and on the road, ready for the journey. 

Ongoing Digital Strategy, Analytics, and Digital Support

In addition to CTRMA's digital infrastructure, Monkee-Boy's tenured team also provides ongoing analytics reporting, reactive website consulting, and ad hoc support to ensure full digital coverage when needed for new features and enhancements. 

Ready to get your digital strategy moving in the right direction?

We'd love to help.

If you have a project you'd like to chat about, please let us know. Our unique approach might be a good fit. If it's not, we'll do our best to help you get down the road quickly.

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